Nos avis
Les commentaires des clients sur les riads de Marrakech sont un facteur essentiel à prendre en compte lors du choix d'un riad à Marrakech car ils fournissent des informations précieuses sur la qualité de l'hébergement et le niveau de service que les clients peuvent attendre. La lecture des avis des clients précédents peut aider à avoir une meilleure idée de l'atmosphère générale du riad, ainsi que de tout problème ou préoccupation potentiel dont il faut être conscient.
En plus de fournir des informations précieuses aux clients potentiels, les commentaires des clients sont également cruciaux pour le riad car ils peuvent aider les propriétaires et le personnel à identifier les domaines à améliorer et à effectuer les changements nécessaires pour maintenir un haut niveau de qualité. En prêtant attention aux commentaires de leurs clients, les riads peuvent s'assurer qu'ils répondent aux besoins et aux attentes de leurs clients.
Enfin, établir une relation positive avec les clients est essentiel pour toute entreprise, surtout pour un riad marocain. De nombreux riads dépendent de la fidélisation des clients et des recommandations de bouche à oreille, et en traitant bien leurs clients et en les faisant sentir les bienvenus, ils peuvent transformer les visiteurs occasionnels en amis à long terme.
The perfect, peaceful oasis, near to all the action - Dar Silsila was the perfect place to retreat to after busy days out in the souks of Marrakech. It is clean, well appointed, quiet, has good wifi, and is just... read more lovely. Ibrahim and the staff were kind and helpful at all times, greeting us with a smile every time we returned. Breakfast is delicious and just what we needed to start each busy day, and I'd highly recommend the hammam treatment there as well. We will definitely stay at Dar Silsila again on future visits to Marrakech, and highly recommend it to others.
avril 3, 2018
This place is very beautifully decorated, clean and quiet, a true sanctuary from noisy alleys.
I had an opportunity to check six rooms, as we were more travelers, and all... read more of them were really nice and cosy. Special word needs to be sad about the splendid terrace where you can enjoy and relax.
We had a warm welcome when we arrived. I would specially like to mention Hassan, who was very attentive, talkative, always smiling and very nice to us. Thank you.
mars 25, 2019
excellent ! - I would highly recommend this hotel when in Marrakesh. Location is great as it is a 7 min walk from Jame el Fnaa, staff are very friendly and nice; Ibrahim... read more was always helping us, and the breakfast was excellent and very rich! Getting to the hotel might not seem easy for the first time, but once you know the place it becomes easy to get there. I would highly recommend it and if I would go again, I would definitely stay there again!
avril 9, 2018
This hotel was beautiful! This was my first time to Morocco and the hotel was pleasantly surprising. Staff was friendly and the place was always clean. This place was a... read more family home that was converted into a hotel which is why its located down a few narrow corridors. Its very close proximity to the markets.
Breakfast always had fresh squeeze orange juice. They had these fried dough things with honey. Didn't have the opportunity to have dinner at the hotel as it had to be ordered very early in the day. a couple of nights we had to go find pizza or wraps on the main road.
My only suggestion to this hotel is to have signs directing to the hotel. When we arrived we couldn't figure out where to go at 3am. the only people out were the drug dealers who guided us where to go and then hustled us for one Euro per person for the very short distance guide. When we were leaving the hotel there were new travellers coming in who got hustled as well.
mai 10, 2018
Very beautiful Riad , however! - I have been to lots of riads all over morroco.
Riad silsila is one of them.
In fact its two riads in one.
Really like the terrace on top with... read more palms garden very near and birds tweets
However one bad thing happened when i came in after 8pm and knocked the door. Mr Hasan opened and gave me that odd look! While still holding the door and not allowing me in!
First time such thing happens to me!
I told him my room is inside
He asked : who are you?
I told him my name.
Then he replied: i don’t know you!
Very strange attitude!
I told him i already checked in and you are not allowed to stop me!
I thought he would stop
But then he replied: i can stop you!!!
I stopped talking that moment and yes:
My day was screwed!!
I walked again in old souk just to move out all the tension mr Hasan gave me!!
And for the riad owner:
I am salem and i checked in wed 20 feb and this happened around 8pm
So if you are willing to go to this wonderful riad . Be ready to introduce yourself properly to mr Hasan
Nice stay
février 21, 2019
Great place, highly recommended - A very nice and cosy riad, in a very good location, extremely clean. The staff was very helpful and polite.
The food was also very nice.
The rooms were... read more very comfortable and well decorated.
Overall, it is a great riad, a great experience that I would highly recommend!
mai 22, 2018
Beautiful, peaceful haven - We spent two wonderful nights here, and wished we’d had a few more. From the moment we were created by Youssef, our amazing experience began! This riad is decorated so... read more thoughtfully with calm colours and many spaces. The rooftop is lovely and we had it all to ourselves, although there are many places to choose to sit so it would never feel overcrowded. The small pool was perfect after a hot day out. Breakfast was fresh and amazing, and came with another lovely greeting each morning from Ibrahim. Staff, service, stay were all impeccable. Highly recommended!
août 8, 2019
Best Place in Marrakeech - Look no Further!! - We were visiting to attend a wedding and chose Dar Silsila over El Fenn!! We are so pleased with our choice and our stay. You get special attention every minute... read more of your stay. The owner Alex knows "hospitality". We were blown away with Alex's willingness to help make sure we had the best time in Marrakeech - he negotiated taxi prices, arranged for car and driver, made sure the attractions were available/open ----- what else is left?!! The Riad is absolutely cozy with the old world charm and all the modern amenities. Great location, very friendly staff and very clean rooms; delicious breakfast. We highly recommend this Riad and we will definitely stay here during our next visit.
juin 13, 2019
We were able to book transfers to pick us up from the airport. Ibrahim came to greet us from the taxi which was a 2 minute walk away from the... read more Riad and took our bags. He guided us through all the hustle and bustle of the busy street, down alleyways (which was a bit daunting) to arrive at this beautiful large door. On entering we just went wow. It was so peaceful and quiet compared with the noise outside.
We received tea and biscuits on arrival and Ibrahim was very informative of local attractions and places to go.
We stayed for 3 nights and the breakfast each morning was something a little different and fresh. We especially loved the roof terrace to relax too. Overall our stay was fabulous with excellent hospitality, the Riad and rooms were very clean and comfortable, I would definitely stay here again. Thank you.
février 18, 2020
One night in Marrakkech - Family atmosphere, kind and helpful staff, really delicious breakfast, great woman working in the kitchen, really clean room, nice oriental smell in the whole Riad, nice view from teracce (with... read more a good weather you can watch Atlas mountains), delicious Moroccan tea is available for guests.
novembre 16, 2018
A tranquille sanctuary from the madness of the medina - Beautiful riad and a perfect location in the center of medina.
Although in the center it is a sancturay from the madness of the medina.
Rooms are beautiful and... read more clean, bed is very comfortable.
The staff is very friendly and helpfull, Hassan was great.
mars 22, 2019
This Dar is a place I can wholly recommend. Ali, the manager, did so much for us, way above and beyond what a tourist can expect. We had already checked... read more out, and we left our luggage at the reception. We left for the souk when I suddenly had a medical emergency. I had to return and take a shower. When I returned, I was given acess to a room and clean towels without any extra charge - just a smile of understanding.
avril 4, 2023
Great Riad in central Location with superb terrace - Great Riad. Quiet but central.
Terraces great - invited to spread out , read, watch the sunrise ( did so at 8 am) or sunset.
Breakfast varied... read more and very fresh.
Very friendly and polite staff.
Beds comfortable. Shower a bit ancient but worked well.
décembre 2, 2018
Excellent location and staff - Visited this Riad earlier this month and loved the place. Upon arrival I was given tour of property, and a map of Marrakesh together with suggestions on what... read more to visit. Staff where helpful and friendly. Stayed for 3 nights and would have happily stayed longer. Location is ideal for exploring and is a calm, quiet and safe location for all.
mars 10, 2018
Excellent food, host and experience! - 197/5000
Great location near the Djemaa El Fna market, very friendly staff, great breakfast, the room was nicely equipped, cleanliness was excellent .. in short, everything was great and we... read more highly recommend this accommodation.
avril 15, 2019
Visiting to attend a wedding - My wife and stayed here with some family whilst attending Marrakesh for a wedding. Generally the hotel is in excellent order and very beautiful. The roof terrace is lovely and... read more a great venue for breakfast (which is excellent) or drinks. The hotel staff are generally very friendly and helpful and always on hand to give advice or help. The only slight negative is that the staff are insistent on keeping people quiet during the evening/night and can be a little rude in enforcing this. Great location for the Médina and souks and would recommend for a stay.
mai 30, 2019
Amazing authentic Riad! - This Riad Is amazing! Just inside the Medina (old town) of Marrakesh. From the outside you never imagine what's inside. Great (slow but very friendly) service, amazing traditional decorations and... read more attention to every detail. Each room is different but very good, clean, comfortable beds. Some amenities are provided (soap, shampoo, bottled water). Breakfast is included, good breakfast.
mai 12, 2019
Just awesome - A dream come true. The perfect getaway from the noise of Marrakesh. So kind staff, perfect location. I would recommend tjis to everyone, especially if you like a more personal... read more touch. The hamman was good. Just get here!
avril 2, 2018